Orders are normally dispatched within 24 hours. The delivery time can be between 1-7 days depending on the location.
The order can also be tracked on the website.
We ship to pet lovers across India. We haven’t started shipping Internationally yet.
Shipping for all orders above Rs 500 will be absolutely free.
Returns, Exchanges & Refunds
You can cancel your order before it has been dispatched. The cancellation can be made on the website or by emailing us on email@example.com.
We take care that the products we send you are packed properly and are not close to expiry. If damage has occurred in transit, get in touch with us within 48 hours of receiving the product.
Orders are normally dispatched within 24 hours and usually take 1-3 working days to be delivered based on your location.
In case there is any manufacturing defect or transit damage with the product, we will take it back and replace it with an equivalent product.
Debit Card, Credit Card, UPI, and Cash on Delivery.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refund requests are usually not entertained by us as Orange Pet Nutrition as the products are food/edible items. In case there is any manufacturing defect or transit damage with the product, we will take it back and replace it with an equivalent product.
To be eligible for an exchange, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an exchange, contact us at firstname.lastname@example.org within 2 working days of receiving the product. To raise an exchange request, please follow the instructions below:
Mention your order ID and send a photograph of the package in case of damage or spoilage to email@example.com
We will organize a pick-up of the product from you at no cost to you. Please make sure that the product is unused with all tags intact. Do keep the pickup slip safely with you so that we can coordinate with our delivery partners on your product.
Once we receive your product at the warehouse and conduct a quality check, we will either offer you an exchange or store credit, in accordance with our policy.
Note that if the product for exchange is unavailable, we will offer you store credit and keep you posted when the item is back in stock.
You can always contact us for any return questions at firstname.lastname@example.org.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.